Help & FAQs - Orders & Shipping
Common Questions Orders & Shipping Returns & Exchanges Warranty
Ground Rates for Boards, Softgoods and Apparel
Rates on boards are calculated during the checkout process. Flat rate shipping for hats and apparel is $4.00. Traction pads are $6.00. Standard Shipping is not available for residents of Alaska & Hawaii.
Expedited rates are calculated during checkout. We ship Fed Ex for all priority shipments.
Gift cards are digital and delivered via e-mail. Redeem gift cards with provided code.
When will my oder ship?
Once the order has been placed please allow up to 3 business days for processing. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from our factory.
Do you ship to my country?
Yes. Please contact us directly at email@example.com for the most accurate shipping quote. Shipping cost does not include any import duties and taxes your country may charge.
Payment & Billing
Accepted Forms of Payment:
We accept all major credit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB, Zap Skimboards Gift Cards and PayPal. We are unable to process Visa or MasterCard Prepaid Gift Cards.
Timing of Billing:
Your credit card will only be charged once your order has shipped.
Out of Stock Items:
If and item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.
Do I have to Pay Sales Tax?Only residents in Florida are required to pay sales tax.