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    Help & FAQs - Orders & Shipping

    Common Questions    Orders & Shipping    Returns & Exchanges    Warranty

    Ground Rates for Boards, Softgoods and Apparel 

    Rates on boards are calculated during the checkout process.  Flat rate shipping for hats and apparel is $4.00.  Traction pads are $6.00. Standard Shipping is not available for residents of Alaska & Hawaii.

    Expedited Rates

     

    Expedited rates are calculated during checkout.  We ship Fed Ex for all priority shipments.

     

    Gift Cards

    Gift cards are digital and delivered via e-mail.  Redeem gift cards with provided code.

    When will my oder ship?

    Once the order has been placed please allow up to 3 business days for processing. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from our factory.

    Do you ship to my country?

    Yes.  Please contact us directly at info@zapskimboards.com for the most accurate shipping quote.  Shipping cost does not include any import duties and taxes your country may charge.  

     

    Payment & Billing

    Accepted Forms of Payment:

    We accept all major credit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB, Zap Skimboards Gift Cards and PayPal.  We are unable to process Visa or MasterCard Prepaid Gift Cards.

    Timing of Billing:

    Your credit card will only be charged once your order has shipped.

    Out of Stock Items:

    If and item ordered becomes out of stock, you will receive an email detailing the item in question.  You will not be charged for the item.

    Do I have to Pay Sales Tax?

    Only residents in Florida are required to pay sales tax.

     

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